The Human Factors Advisor (HFA) is a Fully-experienced Human Factors Professional with an exceptional skill set and knowledge of human factors science and corresponding framework and methodology. The HFA will provide human factors and human systems integration (HSI) technical expertise and leadership to support a broad, diverse portfolio of initiatives (Clinical and non-Clinical). The HFA will be expected to lead or lend project support to multiple teams at a time.
This position requires specialized expertise in the body of knowledge, methods, and skills related to human factors engineering. The HFA must be detail, action, solution and results oriented. The HFA must demonstrate innovation, foresight and mature judgment in managing components of both small and large scale projects.
The HFA is also capable of serving as a trainer and mentor to assisting less experienced team members.
In addition to the original broader duties, the HFA will work on the following key areas as they specifically pertain to the department of Radiology and as assigned (but not limited by this addendum):
Technical – have an input in current/future equipment procurement and design and how it informs usability, best use of space and resources
Processes – evaluate current state, suggest improvements/ suitable workarounds
Environment – evaluate current state eg for lighting, noise level, space, distraction and provide constructive feedback for design evolution/changes
Individual – Assess Physical demands, skill, mental workload, team dynamics, communications and offer solutions
Work with the Clinical Quality Manager as an aligned team member to further the Safety Goals for the department as well as help with regulatory compliance.
Effort – The expectation is that time spent on projects will be:
60% Tactical (performing and owning technical aspects of a project)
10% Strategic (Planning and Guidance)
30% Transferring Knowledge (Teaching, Coaching and Mentoring)
Technical – Human Factors
Independently lead human factors projects including usability testing, developing study protocols, quantitative and qualitative data collection, data analysis, and preparation of technical reports.
Support ergonomics and using human factors science, recommend changes that will improve overall system performance, and improve health information technology (HIT).
Serve as human factors expert for enterprise-wide, strategic initiatives projects; build effective relationships that allow her/him to navigate culture and build credibility in a way that respects organizational values; and serve as thought leader in developing organizational strategies that enhance growth and improvement.
Assist clinicians, clinical leaders and administrators to manage and understand human factors measures and to use quantitative and qualitative data analysis to drive fact-based decision making.
Technical - Change Management - Independently able to work in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness, including:
Assessing human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
Strategizing with team members to determine activities or interventions to create change in a human system.
Effectively engaging employees in an open dialogue and other activities to address resistance and build commitment to change
Developing communications strategies to support change
Technical – Team Facilitation
Effectively builds and facilitates teams with clearly defined roles and responsibilities.
Builds effective sponsorship and process ownership (Accountability)
Manages dysfunctional team behaviors when observed
Building Organization Capability
Collaboratively help develop the human factors program at CHOP, including: demonstrate concrete value provided by human factors; ensure connections to the performance improvement team; support for building capability throughout CHOP; and overall, advance the impact of human factors, human systems thinking, and patient safety at CHOP.
Serve as coach to team members and to the organization on human factors engineering.
Effectively integrates human factors engineering with the Performance Improvement team and CHOP improvement framework
Participates in and supports external dissemination of program initiatives including peer-reviewed publication of results.
Supports regulatory and accreditation activities, including participation in Joint Commission and Department of Health surveys and accreditation readiness
Works with leaders and staff to integrate Safety Behaviors for Error Prevention into one’s work.
Acts as an organizational patient safety champion, and as a working member of the patient safety and quality improvement leadership of the organization, supports patient safety concepts and methods and high reliability principles.
Active support of RCAs and ACAs and resulting action items
Required Licenses, Certifications, Registrations
Required Education and Experience
Required Education: Master's in human factors engineering, human systems engineering, cognitive systems engineering, human/computer interaction, engineering psychology, sociotechnical systems engineering, or related field
Minimum three (3) years professional experience post advanced degree.
Prior experience within the area of demonstrating application of human factors to achieve impactful operational results.
Preferred Education, Experience & Cert/Lic
Preferred Education: PhD in human factors engineering, human systems engineering, cognitive systems engineering, human/computer interaction, engineering psychology, sociotechnical systems engineering, or related field.
Preferred Experience: Direct experience working in healthcare.
Additional Technical Requirements
Strong understanding of human factors science, theories, models, methods, design and analysis
Demonstrated leadership experience managing cross-functional work teams with no direct reporting relationship. These teams include internal employees as well as consultants and contractors.
Strong interpersonal skills, excellent verbal and written communications skills
Comprehensive knowledge of human factors, usability, data collection, and analysis
Experience conducting usability evaluations and human in the loop simulations
Proficiency using Microsoft Word, Excel, PowerPoint and Visio
Familiarity with database tools
Knowledge of organizational dynamics, change theory, reliability and safety science, improvement methods and tools, measurement and statistical process control
Ability to work independently and take initiative when necessary
Ability to work under stress and meet deadlines
Demonstrates strong ability to prioritize work, excellent organizational skills and initiative to improve processes.
Change agent demeanor. Must be a flexible thinker, with an ability to quickly adapt to a changing environment.
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
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